Privacy Policy

Last Updated: 04 January 2026

Privacy Policy for Sherman Oaks Locksmith Inc

Sherman Oaks Locksmith Inc ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how Sherman Oaks Locksmith Inc collects, uses, discloses, and safeguards your information when you visit our website, contact us, or utilize our locksmith services in Los Angeles, CA.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

Sherman Oaks Locksmith Inc collects various types of information to provide and improve our locksmith services.

1.1 Personal Information

We may collect Personally Identifiable Information (PII) that you voluntarily provide to us when you: * Contact Us: Fill out contact forms, request a quote, or send inquiries via our website. This may include your name, email address, phone number, and physical address (for service location). * Phone Calls: Communicate with us via telephone. We may collect your name, phone number, service address, details of your locksmith needs, and payment information. For quality assurance and training purposes, and with appropriate disclosure, some calls may be recorded. * Service Requests: When you schedule or receive locksmith services, we collect information necessary to perform the service, such as your address, details of the lock or security issue, and payment information. * Payment Information: When you make a payment for services, we collect payment details such as credit card numbers or other financial information. This information is processed securely by third-party payment processors, and Sherman Oaks Locksmith Inc does not store sensitive payment card details on our servers.

1.2 Non-Personal Information

When you visit our website, we may automatically collect certain non-personal information, such as: * Log Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. * Device Information: Information about the device you use to access our website, including hardware model, operating system, and unique device identifiers.

2. How We Use Your Information

Sherman Oaks Locksmith Inc uses the collected information for various purposes, primarily to provide our locksmith services effectively:

* To Provide Services: To schedule appointments, dispatch technicians to your location, perform requested locksmith services, and provide quotes. * Communication: To respond to your inquiries, provide customer support, send service confirmations, updates, invoices, and other service-related communications. * Billing and Payments: To process transactions and collect payments for services rendered. * Improve Our Services: To analyze website usage, gather feedback, and improve the quality and efficiency of our locksmith services and website experience. * Marketing: If you have opted in, we may use your contact information to send you promotional offers, newsletters, or information about new services offered by Sherman Oaks Locksmith Inc. You can opt-out of these communications at any time. * Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests. * Security: To protect the security and integrity of our website, services, and operations, and to detect and prevent fraud or other malicious activities.

3. Data Protection and Security

Sherman Oaks Locksmith Inc takes reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We utilize secure servers, encryption technologies for sensitive data transmission (like payment information via third-party processors), and restrict access to personal information to only employees who need to know it to perform their job functions.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

4. Third-Party Services

We may engage third-party companies and individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our website is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

* Google Analytics: We use Google Analytics to monitor and analyze the use of our website. Google Analytics uses cookies to collect information such as your IP address, browser type, and pages visited. This data helps us understand website traffic and user behavior. You can learn more about how Google uses data by visiting www.google.com/policies/privacy/partners/. * Payment Processors: For processing payments, Sherman Oaks Locksmith Inc uses secure third-party payment processors (e.g., Square, Stripe). When you make a payment, your credit card information is directly submitted to these processors, and we do not store your full payment card details on our servers. Their privacy policies govern the handling of your payment information. * CRM/Dispatch Software: We may use third-party Customer Relationship Management (CRM) and dispatch software to manage customer interactions, schedule services, and optimize technician routes.

5. Cookies and Tracking Technologies

Our website uses "cookies" and similar tracking technologies to enhance your browsing experience, analyze website usage, and personalize content.

* What are cookies? Cookies are small text files placed on your device (computer, tablet, smartphone) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners. * How we use cookies: We use cookies for various purposes, including: * Strictly Necessary Cookies: Essential for the website to function correctly (e.g., navigating pages, accessing secure areas). * Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information about traffic, referral sources, and popular pages. This data is usually aggregated and anonymous. * Functionality Cookies: Enable the website to remember choices you make (like language or region) and provide enhanced, more personal features. * Managing cookies: You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

6. Your Rights Under US State Privacy Laws

Residents of certain US states, such as California (under the California Consumer Privacy Act/California Privacy Rights Act - CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Utah (UCPA), have specific rights regarding their personal information. Sherman Oaks Locksmith Inc respects these rights and is committed to upholding them where applicable.

These rights may include: * Right to Know: The right to request that Sherman Oaks Locksmith Inc disclose what personal information we collect, use, disclose, and sell (if applicable). * Right to Delete: The right to request the deletion of personal information that Sherman Oaks Locksmith Inc has collected from you, subject to certain exceptions. * Right to Opt-Out of Sale/Sharing: The right to opt-out of the "sale" or "sharing" of your personal information. Sherman Oaks Locksmith Inc does not sell your personal information. We only share it with third parties necessary to provide our services or for analytics, as outlined in this policy. * Right to Correct: The right to request that Sherman Oaks Locksmith Inc correct inaccurate personal information we maintain about you. * Right to Limit Use and Disclosure of Sensitive Personal Information: The right to limit the use and disclosure of sensitive personal information in certain circumstances. * Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising any of your privacy rights.

How to Exercise Your Rights:

7. Data Retention Periods

Sherman Oaks Locksmith Inc retains personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically includes the duration of our service relationship with you, plus a reasonable period thereafter to address potential disputes, maintain business records, or comply with legal obligations. When your personal information is no longer needed, we will securely dispose of it.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. Sherman Oaks Locksmith Inc does not knowingly collect Personally Identifiable Information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

Sherman Oaks Locksmith Inc may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your privacy rights, please contact Sherman Oaks Locksmith Inc using the following details:

Sherman Oaks Locksmith Inc 14945 Ventura Blvd, Sherman Oaks, CA 91403 Email: info@shermanoakslocksmithinc.com